Level 2 Spectator Safety

What Is the Level 2 Spectator Safety Course Online?

The online Level 2 Spectator Safety course provides foundational knowledge for new and developing stewards, covering topics such as communication, customer service, monitoring spectators, and supporting evacuations. Study at your own pace with short lessons and knowledge checks in a mobile-friendly LMS.

On completion, you receive an e-certificate (non-NVQ) for CPD and pre-employment learning. Many providers will accept this online course as the distance learning/theory component of the NVQ Level 2 route.

Who It’s For

Choose this course if you’re starting in stewarding and want core knowledge you can study at your own pace. It’s a good fit for frontline event roles, such as stands and concourses, entry control, wayfinding, and guest services, and provides a solid theoretical base that you can build on in the workplace or progress to NVQ.

What You’ll Learn on the Online Spectator Safety Course 

Gain the core theory to work safely and professionally at live events. Study at your pace with short lessons and knowledge checks.

• Role of stewards & event teams: responsibilities, conduct, communication, radio use, reporting lines.
• Preparing for stewarding: briefings, route checks, zone setup, equipment and signage.
• Identifying & responding to hazards: dynamic risk assessment, near-miss reporting, escalation.
• Controlling spectator movement: queue management, turnstiles, exits, flow and congestion points.
• Searching & prohibited items: search principles, consent, bag/body search protocols, seizure & records.
• Dealing with crowd issues: early-warning signs, hotspots, de-escalation, when to call for support.
• Helping spectators: wayfinding, accessibility needs, lost/found persons, customer care.
• Managing conflicts: triggers, communication styles, keeping yourself and others safe.
• Resolving conflicts: step-by-step resolution models, recording and learning from incidents.
• Dealing with injuries: first-response roles, calling first aid/999, protecting scenes and evidence.
• Following emergency procedures: alarms, evacuations, cordons, liaison with emergency services.
• Working efficiently with colleagues: handovers, logs, information accuracy and confidentiality.
• Improving your own work: reflection, feedback, CPD planning.
• Improving team & organisation practice: incident review, lessons learned, continuous improvement.

Assessment

You’ll complete the exam online in the LMS. It consists of 40 multiple-choice questions, with a pass mark of 28 correct answers (70%) and a duration of 1 hour. You can retake the assessment as many times as you like.

Certificate

On passing the assessment, you’ll receive an instant e-certificate in the LMS. This certificate is suitable for CPD and pre-employment evidence but is not a regulated NVQ. It can also count as the theory component before you progress to the NVQ Level 2 Spectator Safety route.

Entry Requirements

You must be 16 years or older and have a basic level of spoken/written English.

Progression After the Online Spectator Safety Course

After completing the online Level 2 Spectator Safety course, the natural next step is the NVQ Level 2 Spectator Safety (regulated), where this course can contribute to the distance-learning element. With experience, progress to Level 3 Supervision and Level 4 Management. Add Emergency First Aid at Work (EFAW) to boost employability; some roles may also require an SIA Door Supervisor licence.