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Level 2 Spectator Safety
Book your Level 2 Spectator Safety course online today. Develop your stewarding skills with flexible, self-paced modules and quizzes. Start anytime and track progress in our mobile-friendly LMS. Transparent fees, quick booking, and an e-certificate on completion.
1Course provider
From £39.99 All inc
4.8(820 ratings)
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Course Features
Learning Options
What Is the Level 2 Spectator Safety Course Online?
The online Level 2 Spectator Safety course provides foundational knowledge for new and developing stewards, covering topics such as communication, customer service, monitoring spectators, and supporting evacuations. Study at your own pace with short lessons and knowledge checks in a mobile-friendly LMS.
On completion, you receive an e-certificate (non-NVQ) for CPD and pre-employment learning. Many providers will accept this online course as the distance learning/theory component of the NVQ Level 2 route.
Who It’s For
Choose this course if you’re starting in stewarding and want core knowledge you can study at your own pace. It’s a good fit for frontline event roles, such as stands and concourses, entry control, wayfinding, and guest services, and provides a solid theoretical base that you can build on in the workplace or progress to NVQ.
What You’ll Learn on the Online Spectator Safety Course
Gain the core theory to work safely and professionally at live events. Study at your pace with short lessons and knowledge checks.
- Role of stewards & event teams: responsibilities, conduct, communication, radio use, reporting lines.
- Preparing for stewarding: briefings, route checks, zone setup, equipment and signage.
- Identifying & responding to hazards: dynamic risk assessment, near-miss reporting, escalation.
- Controlling spectator movement: queue management, turnstiles, exits, flow and congestion points.
- Searching & prohibited items: search principles, consent, bag/body search protocols, seizure & records.
- Dealing with crowd issues: early-warning signs, hotspots, de-escalation, when to call for support.
- Helping spectators: wayfinding, accessibility needs, lost/found persons, customer care.
- Managing conflicts: triggers, communication styles, keeping yourself and others safe.
- Resolving conflicts: step-by-step resolution models, recording and learning from incidents.
- Dealing with injuries: first-response roles, calling first aid/999, protecting scenes and evidence.
- Following emergency procedures: alarms, evacuations, cordons, liaison with emergency services.
- Working efficiently with colleagues: handovers, logs, information accuracy and confidentiality.
- Improving your own work: reflection, feedback, CPD planning.
- Improving team & organisation practice: incident review, lessons learned, continuous improvement.
Assessment
You’ll complete the exam online in the LMS. It consists of 40 multiple-choice questions, with a pass mark of 28 correct answers (70%) and a duration of 1 hour. You can retake the assessment as many times as you like.
Certificate
On passing the assessment, you’ll receive an instant e-certificate in the LMS. This certificate is suitable for CPD and pre-employment evidence but is not a regulated NVQ. It can also count as the theory component before you progress to the NVQ Level 2 Spectator Safety route.
Entry Requirements
You must be 16 years or older and have a basic level of spoken/written English.
Progression After the Online Spectator Safety Course
After completing the online Level 2 Spectator Safety course, the natural next step is the NVQ Level 2 Spectator Safety (regulated), where this course can contribute to the distance-learning element. With experience, progress to Level 3 Supervision and Level 4 Management. Add Emergency First Aid at Work (EFAW) to boost employability; some roles may also require an SIA Door Supervisor licence.
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Frequently Asked Questions
A self-paced programme covering stewarding theory (crowd movement, communication, incident response). Complete modules and quizzes to earn a non NVQ e-certificate.
No. This page is for the online, non-NVQ course. The NVQ is a regulated, work-based qualification with on-site assessment.
Yes, many providers accept it as the distance learning or theory component, which can save you hours of study time when completing your NVQ.
In the LMS: 40 MCQs, 1 hour, pass mark 28/40 (70%), with unlimited retakes.
A downloadable e-certificate showing your name, course title and completion date.
New or developing stewards, volunteers and career-changers preparing for event/stadium roles (admissions, queue/crowd marshal, hospitality) who need flexible theory.
It’s self-paced—most learners finish quickly within 3-4 hours once they work through the modules and pass the 1-hour exam.
Start anytime. Access is immediate after booking; you can study on desktop or mobile via our mobile-friendly LMS.
Roles and responsibilities, preparing for stewarding, hazards and risk, entry/exit control, crowd issues, conflict management, emergencies, teamwork and continuous improvement.
A device with internet, audio, and an up-to-date browser. Ensure you can complete the 1-hour assessment without interruption.
Yes, group bookings are supported. Ask about cohort access and employer invoicing.
You can retake it. Review your module summaries, then attempt the 40-question assessment again.
