Name: Level 3 Award in Delivery of Conflict Management
Price: 349.99 GBP

Level 3 Award in Delivery of Conflict Management

Level 3 Award in Delivery of Conflict Management enables you to deliver conflict management training in the private security industry as per the requirements of the Security Industry Authority (SIA).

Course Provider Hurak Learning

From £349.99 VAT inc

4.9 (710 ratings)

1,531 students enrolled

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Course Overview

Our Level 3 Delivery of Conflict Management course is designed to equip you with the skills and knowledge necessary to effectively deliver scenario-based conflict management training. The course enables you to teach conflict management in the private security industry such as the hospitality, corporate, or administrative sectors.

By taking this course, you'll gain access to the knowledge components and experience various methods for simulating workplace scenarios, providing opportunities to assess your abilities as a conflict management instructor.

The course content is divided into two units. The first unit is focused on developing your skills to deal with people in general and avoid conflicts using effective communication skills. The second unit of the course prepares you to teach conflict management; it also allows you to practise key skills to engage learners.

Who should take this course?

The Level 3 Delivery of Conflict Management course is for individuals:

Interested in becoming teachers/trainers to provide conflict management training in the hospitality, corporate, or administrative sectors.
Who are working, or looking to work as teachers/trainers in the Security Industry
Looking for a short qualification to make career choices in the Security Industry

Benefits of Level 3 Delivery of Conflict Management

Enhances conflict resolution skills: This course teaches the techniques and skills for resolving conflict situations.

Improves communication skills: This course helps you improve your communication skills by allowing you to participate in negotiation and mediation during conflicts.

Improves safety: This course gives you the knowledge you can use to resolve situations that involve high risks. The skills you learn in this course eventually help you create a safer environment for yourself and others.

Professional development: The course enhances your future prospects, thereby allowing you to find better professional opportunities in the future.

Awarding Organisation

The awarding body for this qualification is any OFQUAL-approved nationally recognised Awarding Organisation such as Highfield, HABC, and TQUK.

Course Requirements / Prerequisites

To get enrolled on Level 3 Delivery of Conflict Management course, you need to meet the following criterion:

Age 18 or above
Ability to communicate effectively in written and spoken English
Have access to a working computer or laptop with a stable internet connection

Assessments

Multiple Choice Examination: The course has 30 Multiple Choice Questions; you’re required to give at least 20 correct answers to pass the test.

Practical Demonstration: You will have to submit a video recording of yourself while delivering a topic.

Portfolio of Evidence: The quality of the portfolio of evidence will be assured by the centre and the provider.

Duration

On average, a learner can earn this certification in one week. However, depending on their individual circumstances, some learners may take more than one week to complete this certification.

Certification

Upon successful completion of the course, you will receive the UK’s recognised Level 3 Award in Delivery of Conflict Management certification.

Career Path

Individuals who pass the Level 3 Award in Delivery of Conflict Management course pursue careers such as:

Trainer / Teacher in conflict management
Trainer for SIA-related security courses
Security personnel
Law enforcement officer
Trainer at private or public security companies

What’s Next?

After the successful completion of Level 3 DCM course, you may take the following courses:
DPI - Level 3 Physical Intervention Course - helps learners develop their physical intervention knowledge and skills required to become an SIA trainer.

AET - Level 3 Award in Education and Training - helps learners undertake teaching roles in the UK’s lifelong education and skills sector.

What you will learn

Role of communication to reduce the likelihood of a conflict
About the factors that impact human responses in conflict situations
Non-verbal means to de-escalate conflicts
Fundamentals of Scenario-based conflict management training
Delivery of conflict management courses as a trainer
How communication helps de-escalate conflict in emotive situations
How to evaluate your own performance

Course content

Expand all sections

Unit 1: Managing Conflict in the Workplace when Dealing with Customers, Service Users or the Public

Understanding the role of communication in solving problems and reducing the likelihood of conflict. Studying factors that influence human responses in conflict situations. Learning strategies to assess and reduce risks in conflict situations. Knowing how to communicate effectively and de-escalate conflicts in high risk situations. Learning effective practices to follow after conflict situations.

Unit 2: Delivering Scenario-Based Conflict Management Training

Understanding the mechanism behind scenario-based conflict management training. Planning and and designing scenario-based conflict management training. Delivering scenario-based conflict management training. Self evaluation.

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Course learning options

self paced
In-house learning

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4.9 course rating

710 ratings

javier casazs

Hurak Learning

Sun June 09 2024

Excelent ! Mr Abdiaziz the best!!!

guy

Hurak Learning

Sat June 01 2024

I'm very happy to recommend everyone want to do the training for this company very good customer service the training excellent

Mario Marin

Hurak Learning

Wed May 29 2024

Customer service is amazing, helped by hassan online

Ojo Adeniyi

Hurak Learning

Sat May 25 2024

The package I enrolled for was not fully delivered and after several call to the customer care, they unprofessionally claimed I (the customer) was waiting their time. The ambiguous information displayed on their webpage deprived me of hard earned cash to which I believed it was on purpose. Very unprofessional customer...

emeka

Hurak Learning

Tue May 21 2024

Self paced, great study material/content, highly recommend, and good customer support.

Angela

Hurak Learning

Mon May 20 2024

Stay well Away terrible service with very poor communication

Frequently Asked Questions

Is it legal to teach a conflict management course without this certification?

In general, there is no legal requirement for Level 3 DCM to teach conflict management. However, some employers may require their trainers to have this certification to teach conflict training courses.

What is the difference between conflict management training and physical intervention training?

Conflict management training provides individuals with the skills to effectively resolve disputes and conflicts through verbal communication, utilising standard procedures and techniques. This type of training focuses on de-escalation and mediation techniques to diffuse potentially volatile situations. Physical intervention training, on the other hand, is designed to prepare individuals to assess high-risk situations and defend themselves against potential attacks. This type of training emphasises the use of physical force only as a last resort, and prioritises the safety of all parties involved.

Can I teach conflict management skills in the private security industry?

Yes, this qualification is approved by the Security Industry Authority (SIA), which allows you to teach conflict management skills in the private security industry.

What is conflict management level 3?

Conflict management level 3 is for those aspiring to become conflict management course instructors.

Will this course have any physical demonstrations or classroom based learning material?

No, this course can be completed online from the comfort of your home at your own pace. However, the course requires you to submit a short video of yourself while delivering a topic.

Can I teach conflict management courses anywhere in the world with this certification?

This certification will only be applicable in England, Wales, and Northern Ireland.

How long will it take to receive my Level 3 Delivery of Conflict Management certificate?

Once you've completed and passed all assessment activities, receiving your certificate typically takes around 4 weeks. This duration allows for both internal and external quality assurance of your work.

Level 3 Award in Delivery of Conflict Management

Course Features

Learning Options

E-learning

In-house

Course Overview

Who should take this course?

Benefits of Level 3 Delivery of Conflict Management

Awarding Organisation

Course Requirements / Prerequisites

Assessments

Duration

Certification

Career Path

What’s Next?

What you will learn

Course content

Unit 1: Managing Conflict in the Workplace when Dealing with Customers, Service Users or the Public

Unit 2: Delivering Scenario-Based Conflict Management Training

Course learning options

4.9 course rating 710 ratings

javier casazs

guy

Mario Marin

Ojo Adeniyi

emeka

Angela

No Booking fee

Approved providers only

Buying for your team?

Pay by invoice

Hurak Google Reviews

Frequently Asked Questions

Is it legal to teach a conflict management course without this certification?

What is the difference between conflict management training and physical intervention training?

Can I teach conflict management skills in the private security industry?

What is conflict management level 3?

Will this course have any physical demonstrations or classroom based learning material?

Can I teach conflict management courses anywhere in the world with this certification?

How long will it take to receive my Level 3 Delivery of Conflict Management certificate?

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Level 3 Award in Delivery of Conflict Management

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4.9 course rating

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