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Level 3 Award in Delivery of Conflict Management
Level 3 Award in Delivery of Conflict Management enables you to deliver conflict management training in the private security industry as per the requirements of the Security Industry Authority (SIA).
Course providerHurak Learning
4.9(732 ratings)
3036 students enrolledRated Excellent
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Learning Options
Course Overview
Our Level 3 Delivery of Conflict Management course is designed to equip you with the skills and knowledge necessary to effectively deliver scenario-based conflict management training. The course enables you to teach conflict management in the private security industry such as the hospitality, corporate, or administrative sectors.
By taking this course, you'll gain access to the knowledge components and experience various methods for simulating workplace scenarios, providing opportunities to assess your abilities as a conflict management instructor.
The course content is divided into two units. The first unit is focused on developing your skills to deal with people in general and avoid conflicts using effective communication skills. The second unit of the course prepares you to teach conflict management; it also allows you to practise key skills to engage learners.
Who should take this course?
The Level 3 Delivery of Conflict Management course is for individuals:
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Interested in becoming teachers/trainers to provide conflict management training in the hospitality, corporate, or administrative sectors.
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Who are working, or looking to work as teachers/trainers in the Security Industry
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Looking for a short qualification to make career choices in the Security Industry
Benefits of Level 3 Delivery of Conflict Management
Enhances conflict resolution skills: This course teaches the techniques and skills for resolving conflict situations.
Improves communication skills: This course helps you improve your communication skills by allowing you to participate in negotiation and mediation during conflicts.
Improves safety: This course gives you the knowledge you can use to resolve situations that involve high risks. The skills you learn in this course eventually help you create a safer environment for yourself and others.
Professional development: The course enhances your future prospects, thereby allowing you to find better professional opportunities in the future.
Awarding Organisation
The awarding body for this qualification is any OFQUAL-approved nationally recognised Awarding Organisation such as Highfield, HABC, and TQUK.
Course Requirements / Prerequisites
To get enrolled on Level 3 Delivery of Conflict Management course, you need to meet the following criterion:
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Age 18 or above
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Ability to communicate effectively in written and spoken English
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Have access to a working computer or laptop with a stable internet connection
Assessments
Multiple Choice Examination: The course has 30 Multiple Choice Questions; you’re required to give at least 20 correct answers to pass the test.
Practical Demonstration: You will have to submit a video recording of yourself while delivering a topic.
Portfolio of Evidence: The quality of the portfolio of evidence will be assured by the centre and the provider.
Duration
On average, a learner can earn this certification in one week. However, depending on their individual circumstances, some learners may take more than one week to complete this certification.
Certification
Upon successful completion of the course, you will receive the UK’s recognised Level 3 Award in Delivery of Conflict Management certification.
Career Path
Individuals who pass the Level 3 Award in Delivery of Conflict Management course pursue careers such as:
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Trainer / Teacher in conflict management
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Trainer for SIA-related security courses
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Security personnel
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Law enforcement officer
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Trainer at private or public security companies
What’s Next?
After the successful completion of Level 3 DCM course, you may take the following courses:
DPI - Level 3 Physical Intervention Course - helps learners develop their physical intervention knowledge and skills required to become an SIA trainer.
AET - Level 3 Award in Education and Training - helps learners undertake teaching roles in the UK’s lifelong education and skills sector.
Excelent ! Mr Abdiaziz the best!!!
I'm very happy to recommend everyone want to do the training for this company very good customer service the training excellent
Customer service is amazing, helped by hassan online
The package I enrolled for was not fully delivered and after several call to the customer care, they unprofessionally claimed I (the customer) was waiting their time. The ambiguous information displayed on their webpage deprived me of hard earned cash to which I believed it was on purpose. Very unprofessional customer representative (reference to call made on 24.05.2024 at 12noon) Dissatisfaction is still pending and unresolved till date.
Self paced, great study material/content, highly recommend, and good customer support.
Stay well Away terrible service with very poor communication
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Frequently Asked Questions
In general, there is no legal requirement for Level 3 DCM to teach conflict management. However, some employers may require their trainers to have this certification to teach conflict training courses.
Conflict management training provides individuals with the skills to effectively resolve disputes and conflicts through verbal communication, utilising standard procedures and techniques. This type of training focuses on de-escalation and mediation techniques to diffuse potentially volatile situations. Physical intervention training, on the other hand, is designed to prepare individuals to assess high-risk situations and defend themselves against potential attacks. This type of training emphasises the use of physical force only as a last resort, and prioritises the safety of all parties involved.
Yes, this qualification is approved by the Security Industry Authority (SIA), which allows you to teach conflict management skills in the private security industry.
Conflict management level 3 is for those aspiring to become conflict management course instructors.
No, this course can be completed online from the comfort of your home at your own pace. However, the course requires you to submit a short video of yourself while delivering a topic.
This certification will only be applicable in England, Wales, and Northern Ireland.
Once you've completed and passed all assessment activities, receiving your certificate typically takes around 4 weeks. This duration allows for both internal and external quality assurance of your work.