Rated Excellent
on major review sites
Account Management Skills
Learn the skills to prioritise and grow your account base.
Course providerPowerCall Global Training Ltd
Rated Excellent
on major review sites
Course Features
Learning Options
Do you wish you had tried-and-tested tools for growing your accounts in the most profitable, time effective manner? If so, this one-day workshop will equip you with everything you need to prioritise your accounts, avoid common pitfalls, and to put together a winning account management strategy to help you get ahead.
Our interactive workshop covers how to use different tools such as the Quality Index to grade our penetration within accounts, and to highlight our next required actions in order to effectively grow them.
We will also address the key skills required by an Account Manager, how to tailor our communication approach to meet the different needs of our customers, as well as putting together an influencing strategy. By the end of the course you will walk away with a fully completed Account Plan to assist you to grow a key account.
Our workshop is available as a public workshop (held through the year in our City of London training facilities), on-site for teams, and virtually for one-to-one sessions.
Why not get in touch to discuss your account management skills training needs?
Testimonials:
“Understanding what my goals and objectives should be as an account manager was useful, as were the account planning tools. Persuasion and communication styles sections were very interesting.”
Allie Kelly, Senior Account Executive, Automation Consultants
“Facilitator was helpful and everything was explained well. I feel all the topics were discussed thoroughly and was given plenty of time to share my thoughts! All amazing! Thank you.”
Chardae Yates, Operations Assistant, Total Negotiation Group
What you will learn
- Prioritise your Account Management activity
- Gain tools to proactively grow your accounts
- Learn how to adapt your communication style
- Understand how to stay in touch without bugging clients
Course content
No Booking fee
We provide our services without any additional charges.
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Frequently Asked Questions
This course is ideal for all those wishing to pursue new careers in account management and sales, as well as for established account management and sales professionals seeking to refresh their skills.
This course is suitable for those who are new to account management and who are looking to establish a code of best practice.
The course lasts one-day in duration, with two comfort breaks of 15 minutes, and a lunchbreak.
One-day Public Courses start at 9:30am GMT and end at 5pm GMT. Timing of one-to-one sessions and on-site workshops depend on the preferences of the client.
If you sadly can no longer attend, we will transfer your bookings and any payments to an agreed alternative date free of charge. If you would like to cancel entirely, a full refund will be provided if you inform us more than 7 days prior to the booked date.
We operate all over the world, and have delivered courses in 6 continents.
For one-to-one sessions, or for on-site trainings for teams we will tailor the content as required.
The style of the training is highly interactive and engaging. Attendees will walk away with actionable learning points. Each attendee will leave with Account Management Tool templates they can use in the workplace.
Yes, you will receive a Certificate of Attendance issued by the PowerCall Global Training Academy.
This course is delivered by our most senior trainer, Anthony Maddalena, who previously worked as a Global Sales Director with experience of managing major accounts internationally.