1. Account
A single user access account established with Hurak entitles you, the Provider, to offer for purchase to Customers Courses on hurak.com.
2. Commission
Hurak will retain the agreed portion of the Fees as payment for the services provided to the Provider under these Conditions.
3. Conditions
The terms of use are set out in this document.
4. Correspondence address
Hurak Limited, Docklands Business Centre, 10 Tiller Rd, London E14 8PX, United Kingdom
5. Provider
It is you, the organisation responsible for the delivery and development of the Course, its Materials and any other service you may offer on our platform.
6. Provider Terms
The standard terms of use issued by the Provider to the Customer for the provision of the Course.
7. Service
A product or a service offered for purchase on hurak.com by the Provider and which can be purchased directly from the Provider by the Customer.
8. Customer
The individual purchasing a service from the Provider through hurak.com.
9. Fees
The fee for the service payable by the Customer.
10. Materials
All material supplied and developed by the Provider, which may include online learning material and any other documentation, however delivered.
11. Order Confirmation
Hurak’s acknowledgement by e-mail to a Customer of a Customer’s offer to purchase a service from the Provider.
12. Hurak
Hurak Limited (Company No. 14191286), incorporated in England and Wales whose registered address is 10 Tiller Rd, London E14 8PX, United Kingdom.
13. Registration
The Customer’s registration for the service.
14. Website
The website located at hurak.com.
The following rules apply in interpreting the content of these terms of use:
Hurak.com is an online platform created by Hurak to enable:
Access to hurak.com is subject to these Conditions, Hurak’s Website Terms, Privacy Policy and other rules published on the Website (“Terms”). By advertising Services, the Provider agrees to be bound by the Terms.
Hurak may amend the Terms at any time; continued use constitutes acceptance of amendments.
The Provider acknowledges and agrees that:
Hurak may promote Courses at a discounted rate by reducing its Commission to fund any discount.
Providers contract with Customers on the Provider Terms, which must comply with applicable law and be kept up to date. The Provider agrees to accept and fulfil all bookings made through hurak.com.
The Provider agrees to supply complete, accurate information about itself and its Courses, keep such information updated, and not submit any material that is illegal, defamatory, offensive or damaging to Hurak’s reputation.
Hurak reserves the right to close any Account immediately, without liability, for reasons including inaccurate information, inappropriate conduct, breach of any clauses or excessive complaints.
The Provider agrees to use the Website in good faith, posting genuine Courses of appropriate quality. Misuse may result in removal from the Course Store and termination of the Account.
All intellectual-property rights connected with Hurak or the Website remain vested in Hurak or its licensors. The Provider may not exploit such material without permission.
Hurak cannot guarantee Website availability, error-free operation or any sales volume.
The Provider indemnifies Hurak against Losses arising from the Service, Material or Provider Content, and acknowledges that Hurak has no liability for dealings between Provider and Customer after sale.
The Provider must comply with data-protection laws and grants Hurak a licence to use Provider Content for service delivery. Hurak may monitor, edit or remove Provider Content and disclose it where necessary.
Hurak may suspend, modify or discontinue the Website at any time without liability. The Provider may not use the Hurak name or brand without written consent, nor direct users to purchase Services elsewhere or include its own contact details in standard listings.
The Provider is solely responsible for all content uploaded to hurak.com and must own or hold licences for such content. Hurak does not verify copyright compliance; the Provider indemnifies Hurak against related claims. Hurak’s optional onboarding assistance does not transfer responsibility.
The price of the Course on hurak.com must be equal to or lower than the price on the Provider’s own site or any other platform.
For bookings made through hurak.com, Hurak collects the Fees, deducts transaction costs and Commission, and remits the balance to the Provider on the 28th of the following month. Hurak may retain funds to cover refunds or reductions arising from Customer complaints.
The transaction fee is 3% on standard debit or credit-card payments and 6% on Buy-Now-Pay-Later (BNPL) payments.
Platform-only payment processing: Where a Customer’s booking originated through hurak.com, all subsequent payments or additional fees (including, without limitation, reschedules, resits, mandatory add-on training, upgrades or administration charges) must be processed via the hurak.com platform. The Provider must not collect any such payment directly from the Customer. Breach of this provision authorises Hurak to apply or deduct the appropriate Commission retrospectively, and repeated breaches may result in account suspension under clause 9.
Refunds: If the Provider approves a Customer refund, it must inform Hurak within three working days so Hurak can process it. Hurak issues refunds within three working days of notification; transaction fees are non-refundable.
Disputes: If a Customer initiates a dispute or chargeback, the Provider’s revenue share and any processor dispute fee are withheld until resolution. Evidence must be uploaded within five working days via the Provider Portal. If the dispute is won, revenue is returned (processor fee remains non-refundable); if lost, no further charges apply beyond those already deducted.
Hurak may offset amounts owed by the Provider against sums payable to the Provider under these Conditions.
The Provider must issue an invoice to the Customer for the gross sale value, that is, the full amount paid at checkout, inclusive of VAT. The Provider is responsible for issuing invoices to Customers. If the Provider is VAT-registered, the invoice must comply with VAT regulations. If the Provider is not VAT-registered, a non-VAT invoice must be uploaded on their portal.
Additionally, The providers are subjected to upload invoices against all orders on their provider portal in order for their payout to be released.
Hurak facilitates listing and sale of Services and processes Customer payments but is not the seller. The Provider delivers the Service; the Customer purchases the Service from the Provider.
The Provider indemnifies Hurak against Losses arising from claims relating to Courses, Materials or Provider Content, including infringement, suitability, accreditation changes, misdescription or failure to refund.
Hurak’s liability shall not exceed the Commission paid in the preceding 12 months and excludes indirect or consequential losses, except liability that cannot be excluded by law.
Neither party is liable for failure to perform obligations due to events beyond reasonable control, provided the affected party promptly informs the other.
Hurak may suspend or terminate the Provider’s use of the Website for breach of these Conditions, licence violations, or threatening behaviour toward Hurak staff. Hurak may terminate an Account without notice and is not liable for such termination.
Notices to Hurak must be emailed to [email protected]. Notices to the Provider will be sent to the email address supplied on account setup.
No waiver of any provision is binding unless expressly confirmed in writing.
These terms are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.