Terms and Conditions

General

The Terms and Conditions of trade of CISTC (hereafter called the Company) are contained herein. Quotations are made and orders accepted subject to these Terms and Conditions. If any document placing an order on the Company includes or refers to other Terms or Conditions of contract, then these shall not apply unless agreed in writing by the Company. No addition to or variation of these agreed and signed Terms and Conditions will bind the Company unless it is specifically agreed in writing signed by a Director of the Company.

These Terms and Conditions will form the basis of all contracts with the Company unless otherwise specified in writing by the Company. All bookings should be confirmed by the Client to the Company in writing. The Company reserves the right to vary them without notice. An updated copy if applicable will be supplied to the Client.

Delegate Information

Construction based plant operator training courses require delegates to provide their own personal protective clothing in a clean and working order. This should include a safety helmet, protective gloves, safety footwear, high visibility vest and protective glasses. If a prior arrangement has been made for the Client to use/supply their own plant or equipment for training/testing purposes, this must be in full working order as deemed by the Company. Should the plant or equipment being supplied not meet acceptable standards as deemed by the Company, this will result in the cancellation of the training/testing and the Client will incur the full cost of the course. 

If there are any doubts relating to the fitness of delegates undertaking training, reference should be made to a General Practitioner. The onus is entirely on the delegate to ensure his or her fitness to undergo training and the Company cannot and will not accept any responsibility in this regard.

Please note all CPCS tests are conducted in English and candidates will require a good standard of conversational English. Please contact us in advance if you feel a translator may be required as we need to arrange these in advance.

Delegates are required to be punctual for all training courses. Late arrivals may be refused and in-turn will result in the full course costs being invoiced to the Client. Delegates who do not attend will be invoiced in full. Consumption of any alcohol or illegal substances is not permitted on Company premises. If there is any evidence of such, trainers are obliged to refuse to train the delegates.

Client Supplied Information

Should any information or data supplied by the Client to the Company for the preparation of the quotation or other agreement prove to be insufficient or inaccurate, the Company reserves the right to amend the quotation or other agreement to cover any cost difference.

Prices

Unless otherwise indicated, written quotations are valid for 30 days. The Company reserves the right to vary its standard prices without prior notice to the Client.

Settlement Terms

Unless otherwise specified in the quotation or other agreement, invoices for goods or services should be paid within 30 days from the date of invoice. Where training is booked by a new Client, payment must be made in full in advance unless otherwise stipulated. The Client shall not be entitled to make any deduction from the price in respect of any set-off or counterclaim.

Bespoke Training Certificates

The Company supplies each candidate with a certificate which lasts for a 3 year period. Certificates will only be issued once full payment has been received by the Company.  Should you require cards, arrangements will need to be made at the time of booking as these come at an extra charge. Replacement cards and/or certificates can be arranged at an extra charge.

CPCS Tests

As standard, we will book the candidate in for both the theory and practical test. Please note candidates that fail the theory test will not be able to take the practical test until the theory has been passed under CPCS rules. If you are concerned about the theory test we can book just the theory test and book the practical at a later date. Please contact us for further details.

CPCS Cards

CPCS cards will be sent to CISTC. The card will then be forwarded by the Company to the Client for distribution.

Health & Safety

The Client shall use his or her best endeavours to ensure that any premises in which the Company’s employees may have to work are safe and without risk to them.  All known risks must be clearly identified and marked by the Client to the Company representative and a site induction delivered by the Client prior to any onsite training and testing.

Cancellation and Postponement

If you decide to cancel a training course within 10 working days of the course commencing a cancellation fee of 100% of the course cost will apply. In extreme cases and always at the discretion of CISTC, if the training and the test can be moved, CISTC will endeavor to do so. Any cost incurred to CISTC (such as rebooking of CPCS tests) will be covered in advance by the customer and never CISTC.

If for any reasons beyond their control, the Company cancels a training course without notice the Company will not be held liable for any costs incurred by the Client as a result of such cancellations. Should it become necessary for the Company to postpone all or any part of a course, due to circumstances beyond their control then a mutually agreeable date will be chosen on which to complete the course. The company will not be liable for any costs incurred by the Client for such actions.

Cancellation and Postponement due to Adverse Weather Conditions

Should training or testing have to be cancelled, postponed or halted in any way, or to protect the safety of candidates, trainers and/or staff of CISTC due to adverse weather conditions or any other event outside CISTC’s control. CISTC reserve the right to pass any charges incurred on to the customer.

Applicable Law

English law shall apply and English Courts shall settle any dispute. These Terms and Conditions do not affect any statutory rights available to the Client.