Booking Terms and Conditions
By using this website and/or the booking service provided to you by Target Zero Training and Manage My Courses respectively you are agreeing to be bound by the Terms and Conditions which will be detailed below, this will form the basis of your contract with us.
Our company registration number is 10011625 and our VAT number is 284586163 and we are registered in England and Wales under the trading address of Suite 17, Essex House, Station Road, Upminster, Essex, England, RM14 2SJ.
Throughout these here terms and conditions “you” and ““your” refers to all people that are names on a booking of any of our courses, and “we”, “us” and “our” will respectively refer to Target Zero Consultants Ltd. We retain the right to update and maintain the terms and conditions, so we encourage you to retain a copy for your records at the time of booking.
Placing a booking
By placing a booking with target zero, whether this be via the website, our booking portal or over the telephone you are confirming that you have been authorised to do so by the attendee, and to use their personal information, and are therefore acknowledging that all members of the party are bound by these terms and conditions.
Once the booking has been made, an email verification email will be sent to the email address supplied, once we have verified the email address a copy of the joining instructions, initial assessment, and all other information necessary to the course booked will follow, we strongly urge you to retain a copy of this information for your records.
Once you have received your course information you should check that all of the information provided is correct, you must contact us immediately if there are any corrections to be made. If you contact us via email, we will aim to reply within 24hrs. If the information is incorrect and is not brought to our attention, we reserve the right to add an additional administrative fee should we feel it necessary.
Upon receiving the booking Target Zero therefore agrees to provide you with the training course indicated on the joining instructions at the time of booking, you will be provided with all necessary course materials, and tuition essential to complete the course, and gain the required qualification, providing the delegate attends and participates in all aspects of the course, and we will then provide the given certification.
If a booking is given to a chosen third party, we cannot directly assume any responsibility or liability for the content provided, however we will endeavour to resolve any quality issues that may arise from the training directly with the client.
We consistently moderate all courses delivered by ourselves, to ensure that the training is up to standard, and that the clients are receiving the right support and guidance throughout.
Payment of Booking
All prices quoted on our website and otherwise are quoted exclusive of VAT, which will be charged at the current ruling rate and will be added at the point of payment.
Website payments
Any booking made via our website must be made with a credit or debit card, you can do this by adding the desired courses to your basket, then proceeding to the checkout, the full payment will be deducted from your card at the point of booking, we will require you to enter the CVV number, as a fraud protection measure.
The advertised price will not be including VAT this will be added at the checkout, all prices are advertised as (GBP) and the VAT added will be to the current government rate.
Telephone Bookings
Bookings may be made over the phone by calling the main office number, payment will be taken in full, once payment has been processed the booking will be made, and all course information will be sent.
Paying by account
Once a relationship has been established, we may at our discretion, offer the possibility of opening an account, please note that no bookings are to be considered confirmed until a PO has been received by Target Zero.
In the instance you have been offered an account the Invoice will be raised on the last day of the training, and payment will be due 30 days from the date the invoice is raised. If payment is not made in line with the aforementioned terms, this may result in further action being taken by Target Zero, for the sanctity of the relationship, please ensure that you are in a position to agree to these terms before and an account is taken.
Target Zero reserve the right to request a credit check, and trading payment history before credit terms are offered to the client.
NVQs
For any and all NVQs we will offer the option for clients to pay 50% of the course upfront, and the further 50% to be paid upon completion of the NVQ.
Once you have been enrolled for an NVQ course, the upfront 50% will be non-refundable, please take this into consideration before booking.
UK Ltd Company clients and major non-UK Corporations.
Target Zero Consultants Ltd will invoice for any training taken on the completion date of said training and the payment will fall at 30 days on the day the invoice is sent, unless expressly provided agreed otherwise in writing.
UK Sole Traders clients working from a residential address.
We will invoice the full training fee at the time that the training is booked, and payment will be required upfront.
Clients outside of the UK except Major Corporations
In all cases that a new or unestablished company wishes to make bookings for training, the full fee will be invoiced upon request and the payment to be taken upfront.
A VAT invoice will be supplied with all bookings, this will be sent to the client at the point of booking and may be requested at any time.
Price Changes
Target Zero reserve the right to increase or decrease the price of unsold courses at any time.
Cancellations, Transfers and Refunds
Please ensure that you read the terms and conditions in full before placing a booking with us, as a fee for a transfer or cancellation may apply, bookings may be transferred or cancelled only if a written transfer is requested to target zero directly, whilst they will be dealt with on a case-by-case basis, the general terms adhered to will be listed below,
Cancellations are to be made by the Client to the Company in the form of an email, or phone call and email.
The Company reserves the right to charge a cancellation fee in respect of any training courses.
If courses are cancelled more than 30 days prior to course start date, then a full refund is offered.
If courses are cancelled between 12 and 30 days prior to course start date, then a 75% refund is offered.
If courses are cancelled between 7 and 12 days prior to course start date, then a 50% refund is offered.
If courses are cancelled less than 7 days prior to course start date then no refund is offered, however you may be offered an alternative course date at our discretion.
Any Delegate that fails to attend will be charged 100% of the course cost.
Any Client wishing to transfer a training course more than 30 days prior to the course start date will not be charged to transfer.
Any Client wishing to transfer a training course between 30 and 14 days prior to the start date will be charged 25% of the total cost.
Any Client wishing to transfer a training course between 13 and 7 days prior to the start date will be charged 50% of the total cost.
Any Client wishing to transfer a training course 7 days or less prior to the start date will be charged 75% of the total cost.
If the Company postpones a course, the Delegate will always be offered a free of charge transfer.
If for any reason beyond their control the Company cancels a training course without notice, the Company will not be held liable for any cost incurred by the Client as a result of such cancellations.
If for any reason beyond their control, the Company changes the venue of a training course without notice the Company will not be held liable for any cost incurred by the Client as a result of such cancellations.
Should it become necessary for the Company to postpone all or part of the course, due to circumstances beyond their control, then a mutually agreeable date will be chosen on which to complete the course. The Company will not be liable for any costs incurred by the Client for such actions.
Please note that transfers do not apply to NVQ bookings.
Cancellations made by Target Zero
In the unlikely event that a course is cancelled by Target Zero and we are no longer able to fulfil the training, we may need to offer some alternative dates or venue. If we do need to make any such changes, this will be done with as much notice as we can possibly give, if we are unable to offer a suitable alternative a refund will be offered.
We cannot be held responsible for a cancelation caused by failure to check and adhere to any pre-requisites that the course may require.
In House Training Courses
For any clients wishing to undertake in house training with us the training will be undertaken at the client’s premises, which must be in a suitable condition to act as a training facility.
The course will be priced on a case-by-case basis with several variables at play, so prices are expected to vary.
Names and Numbers must be confirmed at least 5 working days in advance so that the necessary arrangements can be made.
Target Zero maintains the right to reject the equipment, materials, or training area if they consider them to be inadequate in the assessment of safety or to the standard expected.
In specific circumstances this could lead to the course cancellation without a refund.
All requirements will be made by Target Zero to the company well in advance of training commencing.
Training Exceptions
If a delegate has any medical or learning conditions that may affect their ability to complete the course, Target Zero must be made aware ahead of the course start date, we will then be able to make any necessary provisions for the learner.
An initial assessment form will be sent out ahead of the course, which will enable the learner to discreetly disclose any information they wish to convey regarding their learning, the trainer will be made aware ahead of time.
Please be aware that we are only able to offer provisions set out via the CITB course guidelines. Please see the following link for full details on what allowances can be made.
https://www.citb.co.uk/standards-and-delivering-training/site-safety-plus-ssp/scheme-rules
Complaints and Appeal Policy
Complaints
Should you be dissatisfied with any service or training you have received from Target Zero, you can contact us at [email protected] we may require up to five working days to respond to a complaint to allow an investigation to be raised, and completed, we will then contact you with our findings and a resolution. If the complaint isn’t resolved at this stage your complaint may be reviewed or you may follow the appeals process should the complaint necessitate further action.
Appeal
If you wish to may any appeal regarding your exam result, any appeals must be made within five working days of the examination date, any appeals will be investigated and internally moderated, and we will aim to respond within five working days of the appeal being received.
Disruptive Behaviour
We will no accept any disruptive, violent, or unsavoury behaviour that is contradictory to a learning environment, against training staff, learners, or suppliers of Target Zero. A breach of this may result in the person(s) being removed from the course without warning or reimbursement, Target Zero maintain the right to refuse any further bookings from anyone in violation of this behaviour.
Accuracy of Information on this website
We aim to share only accurate information on this site, and we retain the right to update any information provided on this site to ensure that this is the case, however there will be instances when information may be incorrect or outdated, and we advise that you check any specifics with a member of staff before making a booking.
Usernames and Passwords
We may ask that you set up an account either on our website or when using our booking portal (ManageMyCourses) the content that is uploaded by you, is confidential to you, and for your use only and is not accessible by us or any third party. If we feel the need, we reserve the right to withdraw access to all websites and applications that we are in possession of, we are not at liberty to disclose the removal of any codes should we feel the need to do so.
Our liability to you
In the event there is a breach of contract between Target Zero and a consumer, we will be liable for and only for that breach. We will under no circumstances be liable for anything exceeding the services provided by us.
We do not control the day-to-day operations of our tutors and therefore accept no responsibility for any act they perform which is outside the scope of their duties to us.
We accept no responsibility if you suffer death or injury while on a course.
We cannot accept responsibility for any consequential or indirect loss you suffer, even because of a breach of duty on our part in contract or tort.
Privacy
We value the privacy of our consumers, and any personal information disclosed with us, either via our website, booking portal or telephone, or via nay other medium, will be collected and stored as set out in our Privacy Policy.
Applicable Law and Jurisdiction
These terms and conditions and created and actioned in accordance with English Law. If any further action is brought forth and any part of these terms and conditions are found to be unlawful or invalid, then they will be removed with immediate effect.
These Terms & Conditions confine the entire agreement and understanding of all parties and supersede all prior agreements understandings representations and arrangements, written or oral.
English law shall apply to this agreement, and all parties agree to submit to the non-exclusive jurisdiction of the English courts.
