Teaching
Quality assurance is important for addressing quality-related issues within organisations. Problems like biased assessments can harm an organisation’s reputation, making early detection important to avoid costly corrections of systemic errors. To become a quality assurer, one must complete the appropriate qualifications, which come in two types: internal and external. It is important for learners to carefully review course guidelines to select the right qualification.
Internal Quality Assurance (IQA) is fundamental to maintaining high standards in products or services. IQAs ensure that assessments are fair and of high quality. They oversee assessors’ activities and verify that evaluations are conducted impartially.
External Quality Assurers (EQAs) operate independently from the organisations or assessment centres they oversee. They provide guidance, support, and assistance to the centre’s Internal Quality Assurers (IQAs). EQAs also work with assessors and other personnel involved in the qualification process to ensure that all candidates are treated fairly.
They ensure that qualifications are delivered in adherence to regulatory standards, such as those established by OFQUAL. This includes measures to prevent cheating or unethical conduct, including plagiarism or impersonation during assessments.
The primary qualification in this field is the Level 4 Award in External Quality Assurance of Assessment Processes and Practice.
It covers the theoretical understanding of the EQA role and the practical aspects of conducting visits, checks, and monitoring. It is suitable for individuals who oversee assessment quality externally.
The Level 4 Award in Understanding the External Quality Assurance of Assessment Processes and Practice is for EQA beginners who want to understand the principles and methods of external quality assurance without needing practical application.
This qualification aims to train individuals for roles in the workplace where they are responsible for upholding assessment quality standards.
While IQA and EQA focus on maintaining quality standards, they differ in objectives and operational levels.
Internal Quality Assurance | External Quality Assurance |
Administrative authority | Legislative authority |
Focuses on improvement within an organisation | Focuses on accountability & compliance of an organisation |
Typically follow local regulations | Typically follow global regulations |
Institutional level of operation | The national level of operation |
The end report is private | The end report is public |
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