SIA Contact Number | How to Reach the Security Industry Authority (2025)

Why You Might Need the SIA Contact Number

If you're applying for, renewing, or having issues with your SIA licence, knowing the correct SIA contact number can save you time and hassle.

Whether you're a new applicant or a licensed security professional, the Security Industry Authority (SIA) is the UK's leading body for regulating private security work, and it receives thousands of enquiries each week.

From lost badges to application delays, having access to the correct security license contact number helps you get answers faster and avoid unnecessary setbacks.

In this guide, we've compiled all the essential contact methods for the SIA, from helpline numbers and opening hours to online forms and postal details.

Whether you're based in London or elsewhere in the UK, this article will help you reach the right team quickly.

What Is the Security Industry Authority (SIA)?

The Security Industry Authority (SIA) is the official government body in the UK responsible for regulating the private security sector.

Established under the Private Security Industry Act 2001, the SIA plays a crucial role in keeping the public safe and ensuring that only qualified individuals who have successfully passed their SIA training and criminal checks can legally work as security professionals in roles such as:

• Door supervisors

• CCTV operators

• Security guards

• Close protection officers

The SIA also ensures that employers in the security industry follow correct legal procedures when hiring staff.

What Does the SIA Do?

The SIA has specific essential roles to play, such as:

Licensing Individuals
Anyone working in specific frontline security roles must hold a valid SIA licence. Before a licence is granted, the SIA conducts thorough checks on a person's criminal history, identity, training qualifications, and right-to-work status.

These are all part of a structured SIA licence application process designed to protect the public.

Enforcement and Compliance
Alongside licensing, the SIA investigates individuals or businesses suspected of unlicensed work, fraud, or improper use of a badge.

For example, using or distributing a fake SIA licence is considered a criminal offence and can result in suspension, prosecution, or imprisonment.

Types of SIA Licences

There are two main types of licences issued by the SIA:

• Frontline Licence For individuals directly engaged in security work, such as guarding, door supervision, or CCTV monitoring. This licence must be visibly worn while on duty.

• Non-Frontline Licence For individuals who manage, supervise or employ others in security roles, but don't carry out frontline work themselves.

The difference between frontline and non-frontline licences lies in the level of public interaction and responsibility involved.

Each licence is valid for three years and has to be renewed before expiry to avoid legal complications.

Why Is the SIA Important?

By regulating who can work in security and enforcing rules on training and conduct, the SIA helps protect the public, prevent crime, and maintain professional standards across the industry.

Without proper regulation, anyone could falsely claim to be a trained security officer, putting lives and property at risk.

The SIA acts as a safeguard for both the public and professionals in the industry. Whether you're just starting your career or managing a team of professionals, understanding the role of the Security Industry Authority is crucial.

By staying compliant and well-informed, you not only meet legal requirements but also contribute to the rising standards in the security sector.

SIA Contact Number and Helpline

If you're applying for or renewing your licence, filing a complaint, or facing delays in your SIA application, calling the correct SIA contact number can help you resolve issues quickly.

The Security Industry Authority (SIA) receives a high volume of enquiries every day, from licence holders, employers, and applicants across the UK, particularly in high-demand areas such as London.

Whether you're chasing up an application, need to report a lost or stolen badge, or want to raise a concern, the SIA helpline is your main point of contact.

Reasons You Might Need the Security License Contact Number

• To check the status of a new or renewal application

• To update your details (name, address, and employer)

• To report a lost or stolen SIA licence badge

• For advice on criminal record issues affecting your licence

• To raise a concern or report suspected unlicensed activity

• If you're unsure whether you need a licence for a specific job role

For most of these queries, it's often faster to contact the SIA directly by phone rather than waiting for a response via the online portal.

Official SIA Contact Number

• SIA Helpline (UK-wide): 0300 123 9298

• This is also the main SIA contact number for London and the surrounding areas

• Standard call charges apply

When calling, you'll be guided through an automated menu which will direct your enquiry to the correct department.

What to Have Ready Before Calling

To help speed things up when you call the SIA helpline, keep the following ready:

• Your SIA licence number or application reference number

• Your National Insurance number

• A valid form of ID (if discussing personal details)

• Any written correspondence or documents you've received from the SIA

Reaching the right team at the Security Industry Authority is much easier when you use the correct security license contact number and have your details ready.

Whether you're calling from London or elsewhere in the UK, this single SIA helpline is your best route for real-time support and guidance.

SIA Opening Hours and When to Call

To avoid long wait times and missed responses, it is essential to be aware of the official SIA opening hours.

The SIA operates only during weekdays (i.e., Monday to Friday) and is closed on weekends and bank holidays.

If you try to reach out to the security license contact number during weekends or official holidays, your call will go unanswered.

SIA Helpline Opening Hours (UK Time)

• Monday to Friday: 9:00 AM 5:00 PM

• Saturday & Sunday: Closed

• Bank Holidays & Public Holidays: Closed

Best Time to Call

The SIA helpline can get busy, especially at the start of the week.

Here's how to avoid long queues:

• Avoid calling on Monday mornings (peak time)

• Midweek mornings (Tuesday&Thursday) are usually quieter

• Have your documents ready to reduce the call duration

By calling during off-peak hours, you can receive faster support from the SIA.

Contacting the SIA Online or by Post

If you're unable to reach the SIA by phone or prefer to address your query online, there are several digital methods to get in touch with the Security Industry Authority.

While the main security license contact number is helpful for urgent issues, many tasks, such as checking your application or updating your details, can be done online in minutes.

This is especially helpful for individuals seeking an alternative to the SIA contact number in London or throughout the UK.

Online Services and Enquiry Form

You can contact the SIA using their official online contact form, available 24/7:

Submit a Query via SIA Contact Form

Use this form to:

• Ask about licence applications, renewals or suspensions

• Report issues such as a change of address or employer

• Raise non-urgent complaints

All messages are reviewed during office hours (Monday to Friday, 9 AM 5 PM), and responses are typically sent via email.

Use the SIA Services Website

If you hold an existing SIA licence or are applying for one, the easiest way to manage your details is through the SIA's online self-service portal:

SIA Services Portal Log In

Here you can:

• Apply for a new SIA licence

• Renew or track your current licence

• Update your contact or employment details

• View your application progress

The site is very user-friendly and is available 24/7 for all licence holders.

You can also visit the official GOV.UK page for more information: ? SIA.gov.UK Organisation Page

Contacting the SIA by Post

If you prefer to write to the SIA or need to submit physical documents, you can send your post to:

Postal Address:

Security Industry Authority (SIA)
PO Box 74957
London
E14 1UG

Please allow extra time for postal responses, especially during busy periods

Contacting the SIA by Email

The SIA also offers a public email address for general enquiries:

[email protected]

When emailing the SIA, make sure to include:

• Your full name

• Your licence number (if you have one)

• A detailed explanation of your enquiry

• Any supporting documents or screenshots

This ensures your query is handled efficiently by the right team.

SIA on Social Media

The SIA is active on social media platforms, where they share updates, reminders, and industry news.

These channels are not for case-specific enquiries, but they can help you stay informed.

• Twitter: @SIAuk

• LinkedIn: Security Industry Authority (SIA)

You don't always have to rely on the SIA contact number for non-urgent tasks or updates.

Using the official website, portal, or email can often result in a faster and more precise response.

SIA Complaints Phone Number and Process

If you've had a negative experience involving a security operative, suspect someone working without a valid licence, or have faced delays or issues with your own SIA application, you can raise a formal complaint with the Security Industry Authority.

The process is straightforward and designed to ensure complaints are handled fairly and professionally.

What Is the SIA Complaints Phone Number?

The official SIA complaints phone number is the same as the general helpline:

0300 123 9298

When you call, simply select the option related to complaints or enforcement. If you're unsure which option to choose, hold to speak to an operator who can guide you to the right team.

This number can be used for complaints related to:

• Unprofessional behaviour by a licensed security worker

• Suspected misuse of a licence

• Delays or errors in your application or renewal

• Problems with how your query or case has been handled

Alternative: Submit a Complaint Online

You can also raise your concern using the official online form:
SIA Contact & Complaint Form.

This method is ideal for:

• Written explanations with supporting evidence

• Uploading documents, screenshots, or correspondence

• Situations where you need a clear record of the complaint

All complaints submitted online are reviewed by SIA staff during standard working hours.

What Information Should You Provide?

To help the SIA investigate your complaint effectively, make sure to include:

• Your full name and contact details

• Your SIA licence number (if applicable)

• A detailed description of the issue

• Names, dates, locations or licence numbers of others involved

• Any relevant documents or evidence

Using the correct SIA complaints phone number or submitting your concern online helps the Security Industry Authority respond more efficiently.

Whether you're reporting misconduct or following up on a delayed application, raising a formal complaint ensures your voice is heard.

Conclusion

Reporting a problem, seeking advice, or requesting updates?

The SIA helpline and digital services portals are designed to support the UK's security workforce and are backed by the standards set by the Security Industry Authority.

Getting in touch with an SIA representative is a straightforward process you simply need to have the correct SIA contact number and online portal information.

From the security license contact number to the 24/7 online portal, there are easy and reliable ways to handle licence-related issues, raise concerns, or get support without unnecessary delays.

The security license contact number (0300 123 9298) remains a central support line for both new applicants and working professionals.

However, alternative channels, such as online forms, email, and posts, are ideal for those who are unable to call during the SIA's opening hours.

There's no separate SIA contact number for London all services remain fully accessible across the UK.

For formal matters, the dedicated SIA complaints phone number and helpline options ensure that your issue is directed to the right team.

Whichever route you choose phone, email, or portal the SIA has clear systems in place to help you stay licensed, compliant, and supported.

FAQs

What is the official SIA contact number?

The official SIA contact number for all general enquiries is 0300 123 9298. This number connects you to the Security Industry Authority helpline, where you can get support with licence applications, renewals, lost badges, and other security-related matters.

Is there a different SIA contact number for London?

No, there is no separate SIA contact number for London. The same national helpline (0300 123 9298) is used across the UK, including London and surrounding areas.

When is the SIA helpline open?

The SIA helpline operates Monday to Friday, 9:00 AM to 5:00 PM (UK time). It is closed on weekends and bank holidays. Try calling midweek mornings to avoid peak wait times.

What is the best time to call the security license contact number?

Avoid calling on Monday mornings, as that's when the security license contact number tends to receive the highest call volume. Midweek mornings (Tuesday to Thursday) usually offer faster response times.

Can I contact the Security Industry Authority online?

Yes, you can use the SIA online contact form available on their official website to submit queries, update details, or raise complaints. The online portal is available 24/7, although responses are handled during office hours.

What documents should I have when calling the SIA helpline?

When contacting the SIA helpline, have the following ready:

• Your SIA licence or application number

• National Insurance number

• Valid ID (for personal queries)

• Any previous emails or letters from the SIA

What is the SIA complaints phone number?

The SIA complaints phone number is the same as the central helpline: 0300 123 9298. Select the relevant menu option for complaints, or speak to an operator for assistance.

Who regulates the security licence process in the UK?

The Security Industry Authority (SIA) is the government body responsible for regulating private security work in the UK. They manage licensing, conduct compliance checks, and enforce industry standards.