Training Courses by Construction Skills People on Hurak

6. Cancellations & Refund Policy

6.1. We operate the following cancellation policy for all course bookings. If You are not willing to abide by these cancellation terms then please do not sign the Order. If You want to cancel a course booking made pursuant to an Order, You will need to comply with the table below:

Cancellation written notice given before start date of course
Amount of course fees payable by You

21 days or more
0%* plus Administration charge (see clause 7.3)
15 to 21 days
50% of the course fees** plus the administration charge (see clause 7.3)
0 to 14 days
100% of the course fees***
Non attendance of course without prior notice
100% of the course fees***
or 100% refund of charges given if already paid by You *or 50% refund of charges given if already paid by You
*** no refund given if the course fees have already been paid by You

6.2. In the unlikely event that a course is unable to accommodate a confirmed booking it may be necessary for Us to provide You with an alternative date and/or venue of an equal standard.

6.3. We shall use reasonable endeavors to meet any course dates specified in your Order, but any such dates shall be estimates only and time shall not be of the essence for performance of the course.

6.4. If at any time We need to make changes that will significantly affect Your course or We need to cancel Your course, We will tell You as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during Your course resulting from unusual or unforeseeable circumstances beyond Our control. We reserve the right to make changes to your course if necessary to comply with any applicable law or regulatory requirement, or if the change will not materially affect the nature or quality of the course.

6.5. We cannot be held responsible for cancelling Your booking as a result of Your failure to comply with any requirement of Our Terms & Conditions, and We cannot be held liable for any expenses, costs or losses incurred by You as a result of any change or cancellation made by Us.

6.6. Without affecting any other right or remedy available to Us, we may terminate the Contract by giving you 14 days written notice if We believe or have reason to believe that You are entering administration, liquidation, You suspend or cease to carry on a substantial part of Your business, Your organisation is being wound up, You fail to pay an amount under the Contract on the due date, or there is a change of control in Your Organisation.

7. Changes to Bookings – more than 21 working days from the start of your course

7.1. Outside of 21 working days from the start of Your course date We are very flexible. You may contact Us at any time to request a change of course date, change the name of the attendee or even choose to change Your course type. We will be pleased to change Your booking, subject to availability and there is no charge for this.

7.2. If You know that You are not going to be able to make a date but want to keep Your options open, You can opt for a course credit note whereby You can make a choice at a later date.

7.3. You may also request a refund of any monies paid, up to 21 working days of the start of the course You have booked. Please note our administration and handling charge of £15 for processing customer refunds.