Training Courses by Training 4 Employment on Hurak

1. BOOKINGS AND ENROLMENT:

1.1. Bookings may be made via e-mail, T4E website, telephone, or in person.
1.2. Registration for a course is not guaranteed until we have received full course fee or deposit payment (if applicable) and required paperwork has been complete by a delegate. Placement in the course will be confirmed via E-mail by a member of T4E staff.

2. Refund Policy:

2.1 All course bookings are non-refundable once 24 hours have passed from the time the booking is confirmed.If you request cancellation within 24 hours of booking, a 30% deduction will be applied to cover administration and registration fees, and the remaining 70% of the amount paid will be refunded.
2.2By completing a booking, you acknowledge and agree to this refund policy.
2.3After the 24-hour cancellation period has passed, the course fee is non-refundable, regardless of the reason for cancellation, withdrawal, non-attendance, or change of circumstances.

3. COURSE ATTENDANCE& RESCHEDULING:

3.1. 100% attendance is a must. If you fail to attend without notice or arrive late for the course, the tutor will refuse your place on the course due to the amount of content missed, you will not be entitled to a refund.
3.2. Once a course has commenced, the delegate must attend all sessions necessary to complete the course the course cannot be completed later. You will not be entitled to any refund for any absence.
3.3. If you are absent from any session, we reserve the right to refuse to accept you for training and the full course fee remains payable.
3.4. Training4Employment will review each absence and any reasons given for that absence. If the delegate was unable to attend due to exceptional circumstances, then Training4Employment may offer a new course start date. Training4Employment will require you to provide supporting documents to prove the exceptional circumstances alleged.
3.5. If you do not reschedule your course 72 hours before it starts or fail to attend the course you have booked, regardless of the package you have purchased, you will be required to pay for a new booking if you wish to take the course in the future.
3.6. If you are unable to attend on the scheduled course date, you must notify us at least 72 hours before your course starts. If your course is starting within 72 hours, you will be charged the standard £50 reschedule fee.
3.7. It is a legal requirement to always have ID on you during your training. If you do not bring the required IDs and any other required documents, you will need to be rescheduled onto another course and you will be charged a £50 rescheduling fee.
3.8. If a course is cancelled by T4E, you will be advised at the earliest possible opportunity and arrangements will be made for your course to be rearranged or the course fee to be refunded. This may occur at very short notice, in particular if the minimum number of participants has not been reached.

4. HOUSEKEEPING:

4.1. Abuse towards staff and other trainees will not be tolerated, you will be taken off the course and no refund.

5. CERTIFICATION:

5.1. Due to COVID-19 pandemic, we are only able to supply delegates with e-certificates
5.2. You will receive your e-certificate to the email provided when booking
5.3. Your e-certificate will be emailed 3-5 working days after you have received your results.
5.4. Results take from 7 to 14 working days.

6. EXAM RETAKES:

6.1. SIA Security Training Courses:

6.1.1. Sor SIA Security Training Courses there are 2 free retakes applicable.
6.1.2. Retake exams will be held within 2 – 3 weeks of us receiving exam papers.
6.1.3. Video recordings of delegates will be taken in the duration of the course for the purposes of the delegates practical examinations.

6.2. Construction Courses:

6.2.1. For all construction courses there is 1 free retake applicable.
6.2.2. The examination can either be retaken on the same day or the delegate can attend another course within a 90-day period (the delegate is not obliged to re-sit the day’s course).
6.2.3. Delegates must attend a full CITB course again before they are allowed to retake the examination if they score less than in the original exam:
6.2.3.1. 60% for CSCS HAS Course
6.2.3.2. 67% for SSSTS / SSSTS Course
6.2.3.3. 69% for SMSTS / SMSTS-R Courses

6.3. Other Courses:

6.3.1. No Pass No resit Fee applicable to the following courses:
6.3.1.1. First Aid at Work
6.3.1.2. Emergency First Aid at Work
6.3.1.3. Traffic Marshall, Vehicle Banksman

GUIDELINES FOR CANDIDATES & EMPLOYERS

Training for Employment courses can be physically demanding. It is the employer’s responsibility to ensure that candidates are free from any condition which would affect their capability, and that they have the aptitude to cope with an intensive course of study. (We welcome candidates with disabilities for training, but it remains their employer’s responsibility to ensure that they are appropriately supported in their workplace.)

PURCHASES MADE FROM REED.CO.UK

You may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”. Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.

In case you decide to cancel your purchase of a course, it can be done in the following way:

By sending a cancellation email to us.