Management Skills

This section will address the core competencies, behaviours and attributes of winning leaders.

We will compare and contrast the skills and actions required by managers and leaders, both skillsets, being vital for success.

A model to help us recognise the four key leadership styles, which we can use to ensure we gain the best results in all scenarios. Attendees will complete a self-assessment to reveal their default leadership style.

This section will address key tips for delivering developmental feedback, as well as providing a model for managers to us.

How to create a positive, healthy environment for your team.

We will cover models to understand human motivation as well as tools to motivate staff according to their “value drivers.”

This section will address how to effectively eliminate negativity in the workplace.

A tried-and-tested process for delegating effectively.

This section will cover questioning skills, body language, and Active Listening.

We will address the role of managers and staff in performance, as well as how to handle high, average and under-performers.